Refund Policy

1The 100% risk-breach service-fee refund

If our automated strategy causes your eligible prop-firm evaluation to fail by breaching its daily loss limit, maximum drawdown limit or another applicable trading rule, we refund 100% of the TradeInbox service fee ($349).

2What is not covered

Not reaching the profit target within 90 days.
Completion taking six months or longer.
Third-party evaluation purchase and reset fees, which are paid to the prop firm.
Failures caused by customer interference with the strategy or the account.

3How decisions are made

Refund decisions are based on account records and a fair investigation. Pending review: investigation timeline and refund payment time

4Your statutory rights

This voluntary guarantee is in addition to, and does not affect, your statutory consumer rights.

5How to request a refund

Contact us through the contact page with your account details and we will review the account records. Pending review: preferred contact route for refund requests